By using this website and placing an order, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. General

BiaTea reserves the right to update or change these Terms & Conditions at any time without notice. By continuing to use this website, you accept any changes.

2. Ordering & Payment

• All orders are subject to product availability.
  
• Prices are listed in AUD and include GST where applicable.
  
• Payment must be made at the time of purchase via the accepted payment methods.
  

3. Shipping & Delivery

• Orders are typically processed within 1–3 business days.
  
• Delivery times may vary depending on location and courier.
  
• BiaTea is not responsible for delays caused by couriers or external factors.
  
• Please ensure your delivery address is correct.
  

4. Returns & Refunds

• If a product arrives damaged or incorrect, please contact us within 7 days.
  
• Tea is considered a consumable product; therefore, returns are only accepted for faulty or damaged items.
  
• Refunds will be processed via the original payment method once the return has been assessed.
  

5. Product Information

• BiaTea strives to provide accurate product descriptions.
  
• Our teas are made with care using wild-harvested Australian natives and organic dried fruits wherever possible.
  
• Individual results may vary; our teas are not intended to diagnose, treat, or cure any medical condition.
  

6. Intellectual Property

• All content on this website, including images, text, logos, and branding, is owned by BiaTea and protected by intellectual property laws.
  
• You may not use our content for commercial purposes without prior written permission.
  

7. Limitation of Liability

• BiaTea is not liable for any indirect, incidental, or consequential loss arising from the use of our website or products.
  
• Our liability is limited to the purchase price of the products.