Getting Your BiaTea to You

We know how exciting it is to receive your BiaTea blends! We carefully package each order to ensure it arrives fresh, safe, and ready to enjoy.

Order Processing

• Orders are typically processed within 1–3 business days (Monday to Friday).
  
• You will receive a confirmation email once your order has been packed and dispatched.
  

Shipping Methods & Times

We partner with trusted couriers to deliver your tea across Australia:

Estimated Delivery Time Local (NSW, QLD, VIC) 3–5 business days
Other Australian states: 3–7 business days
Remote areas 5–10 business days

Please note: Delivery times are estimates and may vary depending on courier delays, weather, or public holidays.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and order size.
  
• Occasionally, we may offer free shipping promotions—keep an eye on our website and newsletter!
  

Packaging

• All orders are carefully packaged to protect the tea leaves and blends during transit.
  
• We use sustainable packaging wherever possible to care for our environment.
  

Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email.
  
• You can use this number to follow your parcel until it arrives at your door.
  

Lost or Damaged Orders

If your order is lost in transit or arrives damaged, please contact us within 7 days at:

Email: info@biatea.com.au

We’ll work with you to replace or refund your order promptly.

Questions?

If you’re unsure about delivery options, estimated times, or packaging, feel free to reach out. We’re here to make sure your BiaTea experience is smooth and enjoyable!